In today’s business climate the traditional phone system doesn’t cut it for businesses or customers. People are no longer tethered to a desk all day. They work in offices, on the go, remotely, or in their favorite hipster-run organic coffee shop. What hasn’t changed is the need for your customers to get in touch with you in a way that is simple and convenient. Because of this, businesses demand that their phone system is more than a dial tone. It must have features that support their business needs.
That’s where Hosted PBX (also known as VoIP) comes into play in a major way. Hosted PBX is an internet phone system that is managed and monitored through cloud hosting. It allows for easy management of calls in a single office, multiple office locations, and even reaches remote employees or employees on mobile. While that is a big draw for a lot of business when it comes to hosted PBX, it just scratches the surface of the benefits.
1. Hosted PBX has lower hardware & servicing costs than traditional phone setups.
Unlike traditional phone systems, hosted PBX does not require a large up-front capital investment. It also doesn’t require ongoing maintenance or personnel to manage the system.
2. It easily integrates with mobile devices.
Hosted PBX allows employees to work anywhere and on any device. One device can support multiple numbers. Business calls placed on a mobile device can appear as if they came from the person’s desk.
3. Hosted PBX has advanced features that would otherwise cost more or be difficult to manage.
Hosted PBX provides access to voicemail, email, remote call management, auto attendant, directory, music on hold, and voice messaging. A unified communications suite also allows interconnectivity between email, voicemail, presence, IM, video, and more.
4. Hosted PBX grows as your business grows.
Being able to scale your phone system as your business changes
5. You can't beat the call quality.
When you partner with an internet provider backed by a class of service, Hosted PBX has clear call quality.
6. Employees change. Numbers don't.
Employees frequently use their own devices for work purposes whether their employer requests them to or not. Hosted PBX provides the ability to combine both personal and company numbers on one device so that employees do not have to give out their personal number to use their mobile phone for business calls. Should that employee ever leave, the business number can be rerouted.
7. Your business can still operate if the unthinkable happens.
Hosted PBX can exist in multiple data centers across the country. Should one location be struck by a hurricane (looking at you, Gulf Coast) it has the disaster recovery in place that keeps your business moving. If the lines to one of your hosted PBX locations are damaged, your customers will still be able to interact with your business without interruption at another location or through mobile devices.
8. You have the option to add an extra layer of connectivity protection.
Things happen. A utility worker could accidentally sever the lines connecting your business and hosted PBX to the internet. The good news is that many providers offer affordable failover solutions that keep your internet and hosted PBX up and running seamlessly no matter what happens to your regular internet connection. These are typically called wireless LTE failover or a backup internet connection. They connect your business to the internet through an LTE signal when your wired connection fails.
Choosing hosted PBX is a no-brainer. The benefits make it clear that it is what businesses of all sizes need to conduct business and deliver great customer service. With lower initial investment and lower maintenance costs, your organization can experience quality voice services with the value-added services that keep your business competitive in the marketplace. The business environment is constantly changing but expectations for great customer service never will. Don’t let your phone system hold you back.
