Staying connected to customers no longer means that your employees are limited to the phones on their desks. For a time, the solution for those who worked in multiple locations was for customers to have multiple ways to reach the person they need. They would start with a call their desk phone. If there was no answer they might leave a message. Then they would try to reach the person they needed on a cell phone or even through a pager (who remembers those?). While having multiple contact options worked well at the time, they had one major flaw. They were an inefficient use of both your employees’ time and your customers’.
Through a unified communications solution (UCaas), businesses can create a customized way for employees and customers to communicate. Using hosted PBX, employees may receive calls wherever they are, as long as they have internet access. A unified communications solution creates a seamless experience using the same contact number regardless of where your employees work, even if they periodically change locations.
Employees can control how they are reached by enabling or disabling calls at a given location. For example, if an employee works from home two days per week, they can disable their office phone and enable the phone at their home that is designated for business use.
This setup also works well for businesses with multiple offices. Phones may be enabled or disabled depending on the location. Should you need to share a voicemail with someone working at another office, voicemails are automatically converted to .WAV files that can be emailed.
A hosted PBX unified communications solution is popular among employees, not only because it fosters efficient communications, but also because they do not have to give out their personal cell phone numbers. Calls can be sent and received on their cell phone using their office phone number. At the end of the day, employees can disable their home or cell phone to stop receiving office calls after hours.
While these benefits are great for your employees, your customers have the benefit of only needing to use one phone number to reach the person they need. Unified communications eliminate time wasted calling multiple numbers- empowering your employees to provide quality, seamless customer service.
